FAQS

If you smell gas in your home, it is important to act quickly and safely. Here are the steps you should take:

1. Evacuate the area immediately.
2. Do not use your phone or any other electronic devices near the gas leak.
3. Call your gas utility company from a safe location.
4. Stay away from any sources of ignition.
5. Wait for the gas company to arrive and turn off the gas.

Here are some additional safety tips to keep in mind:

• Never use a lighter or match to try to find a gas leak.
• Do not turn on or off any electrical switches or appliances if you smell gas.
• If you are unable to evacuate the area, go to a room with no windows and close the door.
• If you start to feel sick, call 999 immediately.

Here are some tips on how to make your heating system more energy-efficient.

• Set your thermostat to 18°C or 21°C.
• Use thermostatic radiator valves (TRVs).
• Bleed your radiators.
• Get your boiler serviced annually.
• Install insulation.
• Seal up any draughts.
• Use energy-efficient appliances.

If you need professional help with any of the above, please contact us

You should schedule maintenance for your central heating system once every 12 months. This is the recommended frequency by most manufacturers and should help to keep your system running efficiently and safely.

During a maintenance check, our qualified engineer will inspect all the components of your system, including the boiler, radiators, pipes, and controls. They will also check for leaks and other problems. If any issues are found, they will be repaired or replaced.

Regular maintenance can help to prevent breakdowns, improve your system's efficiency, and extend its lifespan. It can also help to protect you and your family from carbon monoxide poisoning.

• Prevent breakdowns: A well-maintained system is less likely to break down, which can save you money on repairs.
• Improve efficiency: A regular service can help to identify and fix any problems that are affecting your system's efficiency. This can save you money on your energy bills.
• Extend lifespan: Regular maintenance can help to extend the lifespan of your system.
• Protect from carbon monoxide poisoning: Carbon monoxide is a silent killer, so it's important to have your system checked regularly for leaks.

If you are not sure how often to schedule maintenance for your central heating system, please contact us for advice.

The average lifespan of a typical boiler in the UK is 10-15 years. However, this can vary depending on a number of factors, such as the make and model of the boiler, the quality of installation, and how well it is maintained.

Boiler manufacturers typically recommend that their products be serviced annually to prolong their lifespan. During a service, our qualified engineer will inspect the boiler for any problems and make any necessary repairs. This can help to prevent breakdowns and extend the life of the boiler.

If your boiler is more than 15 years old, it is a good idea to have it inspected to determine if it is still in good working order. If the boiler is not well-maintained or is nearing the end of its lifespan, it may be time to consider replacing it.

Here are some signs that your boiler may need to be replaced:

• The boiler is not heating your home effectively.
• The boiler is making strange noises.
• The boiler is leaking.
• The boiler is not producing hot water.
• The boiler is more than 15 years old.

Please contact us if you are considering replacing your boiler.

There are a number of UK government incentives available for upgrading to energy-efficient heating systems. At the time of writing this, these include:

• Boiler Upgrade Scheme: This scheme offers grants of £5,000 or £6,000 towards the installation of an air source heat pump; £6,000 towards a ground source heat pump (including water source heat pumps and those on shared ground loops); and £5,000 towards a biomass boiler.
• Home Upgrade Grant: This scheme provides energy efficiency upgrades and low carbon heating to low income households living in the worst performing, off gas grid homes in England to tackle fuel poverty and make progress towards net zero 2050.
• Renewable Heat Incentive (RHI): This scheme provides financial incentives to homeowners and businesses who install renewable heat technologies, such as heat pumps and solar thermal.
• Warm Home Discount Scheme: This scheme provides a £150 payment to low income households to help with their energy bills.
• Cold Weather Payment: This scheme provides a £25 payment to low income households when the temperature falls below zero degrees Celsius.

To find out if you are eligible for any of these incentives, you can contact your local authority or visit the government website.

DO NOT PANIC!

We have two on-call engineers for 24/7 emergency call-outs. You can call Sid on 07414 464404 or Paul on 07841 575801

Here are a few options for eco-friendly plumbing and heating solutions:

• Low-flow toilets and shower heads: These fixtures use less water than traditional models, which can help to conserve water and reduce your environmental impact.
• Solar thermal water heating: This system uses the sun's energy to heat water, which can save you money on your energy bills.
• Heat pumps: These systems transfer heat from one place to another, making them a more efficient way to heat your home than traditional boilers.
• Rainwater harvesting: This system collects rainwater for use in non-potable applications, such as watering the garden or flushing toilets.
• Insulated pipes: These pipes help to prevent heat loss, which can improve the efficiency of your heating system.
• Leak detection and repair: Leaks can waste a lot of water, so it is important to have them repaired promptly.

These are just a few of the many eco-friendly plumbing and heating solutions available. By choosing these options, you can help to reduce your environmental impact and save money on your energy bills.

Here are some additional tips for making your plumbing and heating systems more eco-friendly:

• Get your boiler serviced regularly: A well-maintained boiler will be more efficient and last longer.
• Insulate your home: Insulation can help to keep heat in your home, so you need to use less energy to heat it.
• Seal up any draughts: Draughts can let out a lot of heat, so it's important to seal them up. You can do this by using draught excluders around doors and windows.
• Use energy-efficient appliances: When you're replacing old appliances, choose energy-efficient models. These will use less energy and save you money on your bills.

By following these tips, you can make your plumbing and heating systems more eco-friendly and save money on your energy bills. If you'd like to discuss any of these solutions in more detail, then please contact us

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Our Operating Hours

Office Hours: Monday-Sunday
8:30am-5:00pm

Emergency Call-Out 24/7

Areas Covered

Here is a comprehensive list of the towns we cover in Sussex although if your town is not listed, please get in touch

• Alfriston
• Battle
• Bexhill-on-Sea
• Brede
• Brighton
• Burwash
• Camber
• Crowborough
• East Dean
• East Hoathly
• Eastbourne
• Fairlight
• Forest Row
• Hailsham
• Hastings
• Heathfield
• Herstmonceux
• Hooe
• Horam
• Hurst Green
• Lewes
• Little Common
• Newhaven
• Northiam
• Nutley
• Peacehaven
• Peasmarsh
• Polegate
• Robertsbridge
• Rye
• Saltdean
• Seaford
• Sedlescombe
• St. Leonards-on-Sea
• Ticehurst
• Uckfield
• Wadhurst
• Westham
• Winchelsea

We understand the importance of project timelines, and our ability to start a project largely depends on our current workload. We always strive to be transparent and provide accurate project dates and timeframes. So, while we may need to consider our current commitments, we will ensure that any timeline we offer is a realistic estimate based on our availability and your project's specific requirements. Our goal is to start your project as efficiently as possible while maintaining the quality and attention to detail that it deserves. Please feel free to contact us to discuss your project details, and we'll provide you with the most accurate information regarding a project start date.